Privacy Policy

This privacy policy outlines how Dakshin Cargo Carriers collects, uses, maintains, and discloses information collected from users of our online platform and services. This policy applies to the site and all services offered by Dakshin Cargo Carriers. We are committed to protecting your privacy in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) where it applies.

Collection of Personal Data

We may collect personal information from you in various ways, including, but not limited to, when you visit our site, register on the site, place an order, fill out a form, use our services related to freight forwarding, supply chain management, warehousing, transportation (road, rail, air, sea), last-mile delivery, or customs clearance, and in connection with other activities, services, features, or resources we make available on our online platform.

The types of personal data we may collect include:

Contact information such as name, email address, postal address, and phone number.
Business information such as company name and job title.
Information necessary to provide logistics services, including shipment details, tracking information, customs documentation details, and information about goods being transported or stored.
Financial information required for billing and payment processing.
Information you provide when you communicate with us or request support.
Information about your use of our online platform, collected automatically through cookies and similar technologies, such as your IP address, browser type, operating system, referral source, length of visit, and page views.

We collect personal data only when you voluntarily provide it to us or when it is necessary for the provision of our services or for compliance with legal obligations.

Use of Personal Data

We use the personal data we collect for the following purposes:

To provide, operate, and maintain our services, including managing shipments, handling warehousing, coordinating transport, and facilitating customs clearance.
To process transactions and provide related customer service.
To communicate with you regarding your requests, inquiries, or services.
To improve our services and develop new features.
To personalize your experience on our online platform.
To send periodic emails regarding your orders or other services (you may opt out of receiving future emails).
To comply with legal obligations and regulations, such as customs requirements, tax laws, and safety regulations.
To protect our rights and property and the safety of our users and the public.
For internal business purposes, such as data analysis, audits, and fraud prevention.

Legal Basis for Processing (Under GDPR)

Our legal basis for collecting and using your personal data depends on the specific context in which we collect it. We will collect personal data from you where:

We need the personal data to perform a contract with you (e.g., to provide the logistics services you requested).
The processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., for improving our services, for marketing, subject to your right to opt-out).
We have a legal obligation to collect personal data from you (e.g., for customs compliance).
We have your consent to do so (e.g., for sending certain marketing communications).

If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time.

Sharing Your Personal Data

We do not sell, trade, or rent your personal identification information to others. We may share personal data with third parties in the following circumstances:

With our trusted business partners, affiliates, and service providers who assist us in operating our online platform, conducting our business, and providing our services (e.g., carriers, agents, customs brokers, IT service providers). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
In connection with legal proceedings or to comply with a legal obligation, court order, or governmental request.
To protect our rights, property, or safety, or the rights, property, or safety of others.
With your consent.
In connection with a business transfer, such as a merger or acquisition.

Data Storage and Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data, username, password, transaction information, and data stored on our site. We use industry-standard security measures to protect the confidentiality and integrity of your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this policy, or for as long as we are legally required to do so. The retention period will vary depending on the type of data and the purpose for which it is processed.

Your Data Protection Rights (Under GDPR)

Subject to applicable law, you have the following rights regarding your personal data:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent – Where we process your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.

Cookies

Our online platform may use "cookies" to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

Third-Party Websites

Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. Browsing and interaction on any other website, including websites that have a link to our site, is subject to that website's own terms and policies.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete that information.

Changes to This Privacy Policy

Dakshin Cargo Carriers has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using our online platform and services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site or services. Your continued use of the site and services following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact Dakshin Cargo Carriers at its registered office.

Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data protection supervisory authority if you believe our processing of your personal data infringes applicable law.